KB HORSES VISITORS GUIDE

What You Need to Know Before Visiting the Ranch

Welcome! Whether you’re joining us for your first trail ride or returning for more horsemanship instruction, we’re honored to host you. This guide covers everything you need to know before arriving at KB HORSES—from what to wear and when to arrive, to what you can expect from your experience.

ARRIVAL & CHECK-IN

Arrival Time: Please arrive 10–15 minutes before your scheduled appointment to complete paperwork and get settled.
Where to Park: Guest parking is available in our designated lot near the Welcome Building.
Check-In Location: Head to the Welcome Building upon arrival.
Running Late? Call or text (435) 315-9950 as soon as possible if you anticipate tardiness.
- A $50 fee applies for arrivals more than 15 minutes late to their scheduled service. Please refer to our reservations and cancellations policy for full details.

RESERVATIONS & CANCELLATIONS

Standard Reservation Policy:
- We require at least 48 hours' notice for any changes or cancellations to your reservation.
- During Holiday Blackout Periods, we are unable to accommodate last-minute changes or cancellations due to high demand. If you need to modify or cancel your reservation, please provide at least one week’s notice. These dates are firm and exceptions cannot be made.
- Guests arriving more than 15 minutes late or making last-minute changes may be charged a $50 fee.
- Late arrivals may result in a shortened ride time to avoid impacting guests scheduled after you.
- No-shows will be charged in full for the scheduled reservation.
- Rain checks may be offered at the discretion of Ranch Management.

Refunds:
- All services are non-refundable.
  - If a rain check is approved, it will be valid for 365 days from the original booking date.
- If you have questions about your reservation or believe you have special circumstances, please don’t hesitate to call or text us—we’ll do our best to accommodate when possible.

Weather Policy:

Precipitation: We ride in the rain and snow unless conditions are deemed unsafe. If KB HORSES cancels your ride, you will be issued a full refund or rain check.
Extreme Heat, Wind, or Storms: We will contact you in advance if conditions are unsafe for your scheduled service.

We require at least 48 hours' notice for any changes or cancellations to your reservation. However, during Holiday Blackout Periods, we are unable to accommodate last-minute adjustments due to high demand. These dates are firm, and we kindly ask for at least one week’s notice whenever possible.

Thank you for your understanding and consideration.

PAPERWORK & PAYMENT

Waivers: Required for all guests. Parents must sign for minors. Waivers are completed on-site.

Payment: A credit or debit card is required at the time of booking to hold your reservation. You won’t be charged until the day of your service. If you'd like to avoid the 4% convenience fee, you are welcome to pay by cash or bring a blank check instead.
- Please make your check out to Brenda Metzger

Gratuity: A 20% automatic gratuity is applied to all services for your convenience.
- Additional tipping is welcome and always appreciated via card, Venmo, cash, or check.

Please inquire about age, height, and weight limits when booking to ensure your everyone in your party is eligible for our services.

Our rider weight limit is: 240 lbs.

For rider safety and comfort, we follow a height-to-weight proportion guide. You can view the chart below or ask our team for assistance when booking.

WHAT TO WEAR

Required Attire: Long pants, closed-toe shoes, and shirts with sleeves.
Please Avoid: Shorts, skirts, dresses, high heels, sandals or open-toed shoes, and hats without a stampede string or adjustable strap.
- We understand it’s festive to wear your western get-up to the ranch! However, due to windy trail conditions, cowboy hats must be secured with a stampede string or similar method to ensure safety and comfort on the ride.
- Snow boots and heavy tread hiking boots are difficult to fit inside of a stirrup so keep that in mind.
Apparel Tips:
- Dress in layers—weather in Heber Valley can change quickly.
  - If you feel like you overdressed, we can tie your excess layers to your saddle.
- Water is provided and gets packed along with your guide.
- Sunscreen is highly recommended for exposed skin, and due to light brush contact on trail, we recommend wearing sleeves.
- Ball caps are fine as long as they can be appropriately tightened/adjusted.
- Sunglasses are encouraged.
- Gloves are encouraged.

You will not be allowed near the horses or beyond the Welcome Building without closed-toe shoes. We do offer boots to borrow, but sizing availability is not guaranteed.

SAFETY & CONDUCT

Helmet Policy: Helmets are required for guests under 18.
- Adults may choose whether or not to wear one. Helmets must be fitted by KB HORSES staff and should not be handled by guests.
Interacting with Animals: Please ask staff before approaching or touching any of our horses or other animals.
Patron Pet Policy: We love dogs, but for the safety of our herd, patron dogs are not allowed on the property. Leashed dogs may be walked on nearby public trails but must not engage with our animals or enter the ranch.
Alcohol, Smoking & Substances: Our ranch is a substance-free environment. No alcohol, drugs, vaping, or smoking is permitted.

PHOTOGRAPHY & MEDIA

Capture the Moment: You are welcome to take photos and videos during your visit. We highly encourage that you leave your phones in a secured place when on a trail ride to ensure you are paying attention.

Staff Photos: We believe in being present, but that doesn’t mean you can’t take home the memories. We often capture moments during rides and are happy to AirDrop or text them to you after your session.

Social Media: Tag us @kb.horses — we love sharing your stories!

Feedback: We’d love your review on Google, Facebook, Yelp, or TripAdvisor—or feel free to reach out directly.

WHAT TO EXPECT FROM KB HORSES

At KB HORSES, you’re not just booking a service — you’re stepping into a story. Whether you're saddling up for your very first ride or returning to deepen your horsemanship, every visit is thoughtfully tailored to the participant. From the moment you arrive, we aim to create a warm, confidence-building atmosphere for both you and your horse.

Our experiences begin with intentional introductions — to your guide, your mount, and the landscape that surrounds us. We’re big believers in quality over the clock, so we ask that you allow a 30-minute buffer after your scheduled time. If you have specific timing needs, just let our Ranch Manager know when booking.

Additional Questions or Special Requests? Call or text us at (435) 315-9950.